European customers and delivery

European buyers and delivery

 

Production de la pépinière Palmiers et Compagnie

 

Thank to our European phytosanitary passport, we are glad to send our plants to all the E.U. countries. We apologize for offering the shop only in french for now. Of course, we will be happy to answer to any question. Please send a message to  adresse-contact-mail

 

Ordering

You can directly order from our shop for a delivery in the following countries:

Andorre (! : formalités douanière – customs fees, see below)

Austria;

Belgium;

Bosnia (! : formalités douanière – customs fees, see below)

Bulgaria;

Croatia;

Czech Republic;

Denmark;

Estonia;

Finland;

Germany;

Greece (mainland only, see below);

Hungary;

Ireland;

Italia (mainland only, see below);

Liechtenstein (! : formalités douanière – customs fees, see below)

Lithuania;

Luxembourg;

Netherlands;

Norway (! : formalités douanière – customs fees, see below)

Poland;

Portugal;

Romania;

Slovakia;

Slovenia;

Spain (excepted: Balearic Islands, Canary Islands, Ceuta and Melilla, see below);

Sweden;

Switzerland (! : formalités douanière – customs fees, see below)

Due to Brexit regulations, we do no more ship to UK.

Please note that in any way, we will apply our terms and conditions (we apologize for offering it now only in french). You must ensure at your own responsibility that the ordered plants are authorized in your area, especially those under local ban or regulation for phytosanitary reasons.

 

Cost

The delivery costs depend of the weight of your order and depend of your country. From 1st of January 2021, we changed the shipping fees for a better price with a new country zoning. Please check the cost of your order in selecting your country when viewing your basket.

For custom regulated destinations like Switzerland or Norway, we have found a solution that lower the shipping cost by post. That means that your parcel will be sent by regular post including the extra fees for customs documentation.

All prices are V.A.T. included. There is no minimum order required.

 

European islands

Delivery in Cyprus and Malta, as in Canary Islands, Crete, Sardinia and other islands not included in the list above is subject to extra carriage costs and can only be organized on a quotation basis.

 

Other countries / other territories

If you wish to order and you don’t find your country above, please contact us.

Please note that we usually don’t ship bare root plants.

Beware: we do not export to countries requiring an import permit or a phytosanitary certificate, due to the extra time required and the cost of such deliveries.

 

How do we prepare your plants?

To ensure you the best freshness of the plants, we always send it potted, packaged to prevent any soil leak. Cutting stems or hard pruning is avoided as often as possible but may occur for tall plants apt to sprout from the base (e.g. sugar cane or bamboo palms). Please note the deciduous cycle of some plants: when dormant, some species show no sign of life above the soil level!

 

Exemple de commande passée sur notre site, avant expédition

Here is a look of how we pack your plants for a long journey (before adding more straw!).

 

How do we pack your parcel?

As you surely do, we hate all the unnecessary plastic stuff for packaging, as it is hardly recyclable. So we try to limit plastic use to the very minimum, and we use organic material as much as your plants need.

 

The package of your plants is done by two methods:

-any plant is locked with one bamboo stick in order to prevent any damage by tilting;

-the small plants (or for larger orders) are taped together, wedged with a no-tilting stick and the whole box is stuffed with straw. This straw comes from a neighbour: you get a free, low-carbon and fully renewable bunch of mulch!

 

How long will you wait for your plants?

For orders placed before the evening of Saturday, we usually ship it within a week. Orders placed from Sunday are subject to an extra delivery time of one week. Please note that we are a human-scale nursery and we can encounter some delay.

We can of course delay the delivery time at your convenience, provided you sent us a message before we prepare your order.

 

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